Privacy and Data Protection Notice
We are committed to respecting and protecting your privacy and personal data. We understand that you are aware of and care about your own personal privacy interests, and we take that seriously.
This Notice describes the information that we collect about you; how we use and protect this information; the choices you can make about how we use this information.
We recognize that information privacy is an ongoing responsibility, and so we will from time to time update and amend this Notice. So please check our website https://www.livespeaking.com occasionally to ensure that you are aware of and satisfied with any changes.
- What type of information is collected from you?
1.1. Customer and Student Name. We collect the given names (first name, family name) of Customers, and of contacts when they express interest in our Services, or sign up for our newsletter.
1.2. Email address. We collect the email address of Customers and Students, and of contacts when they express interest in our Services, or when they sign up for our newsletter.
1.3. Telephone number. We collect the phone numbers of Customers and Students to better provide them with our Services.
1.4. IT data. We collect anonymously visitor´s IP address, operating system or browser data during their visits to our website to provide them with our Services.
1.5. We try to minimize the risk to your rights and freedoms by not collecting or storing sensitive information about you. - Where do we obtain the information?
We obtain information about you when you use our website – for example: when you contact us about products and services, when you subscribe to our newsletters, when you sign a contract or when you complete a personal plan to customize a course to your needs. We might obtain information about you from other sources or third parties. We do not sell your information to anyone and only share it with third parties who are facilitating the delivery of our Services to you. - How do we use (process) the information?
We use your information for the following purposes:
3.1. Provision of Service(s). We process your information in order to offer you the most appropriate English learning course and to provide you with the best service we can.
3.2. Marketing and/or other promotion actions, such as a newsletter we periodically send to all our subscribers. We may also add e-mails that we obtain from general inquiries to this list. Within each newsletter e-mail, an opt-out link is provided. - What is our legal basis for the processing?
4.1. The processing of your information, which is used for the provision of our Service(s), is based on the performance of the Contract.
4.2. Any processing of your information, which is used for marketing and/or other promotion actions, is based on your consent.
4.3. If and when we process your information on the basis of our legitimate interests, we clearly and fully communicate and explain this to you. - How long and where do we store your information?
5.1. We retain your information for the duration of our business relationship. We store specific Customer information for as long as needed to be able to meet our obligations to keep accurate records for tax or other administrative authorities.
5.2. We store newsletter (and/or other promotion actions) subscriber information until such subscriber indicates that he/she no longer wants to receive the newsletter (and/or other promotion material).
5.3. For more information on where and how long your information is stored, and for more information on your rights of erasure and portability, please contact us at privacy@livespeaking.com. - What safeguards have we taken to protect your information?
When you give us personal information, we take steps to ensure that it’s treated securely. To help protect the privacy of your information, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
Among other things, we have implemented the following measures and procedures designed to protect your information from loss, misuse or alteration:
- Electronic Access Control
- Physical Access Control
- Data Transfer Control
- Internal Access Control (permissions for user rights of access to and amendment of data)
- Daily Vulnerability Scans
- Automatic Malware Removal
- Web Application Firewall
- Basic DDoS Protection
- Advanced Website Acceleration
- When and how we share information with others?
We rely on third-party service providers to perform a variety of business operations on our behalf. In so doing, we may need to share your information with them. We provide our service providers with only the personal information they need to perform the services we request, and we require that they protect this information and not use it for any other purpose. The information we collect from you is stored in one or more databases hosted by third parties. These third parties do not use or have access to your personal information for any purpose other than cloud storage and retrieval. We engage third parties to mail information or deliver products to you, including books you may have purchased or material from an event sponsor. - Your Rights
You have the right to request access to your personal information that we process. You also have the right to:
8.1. Rectify incorrect personal data or erase it in certain circumstances.
8.2. Restrict or object to the processing of your personal data.
8.3. Receive your data so that you can use it elsewhere.
8.4. Where we process data based on your consent, you also have the right to withdraw your consent at any time but this does not affect the lawfulness of the processing before the date that you withdrew your consent.
Finally, you have the right to lodge a complaint with a supervisory authority. If you do not know who your supervisory authority is, please contact us and we will help you.
- Transferring of information outside the EU
Information we collect from you might be transferred or processed outside the EU. Such transfer takes place on the basis of a European Commission’s adequacy decision as set forth in Article 45 of the GDPR. In particular, we collect and transfer personal data only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of BEC in a manner that does not outweigh your rights and freedoms. BEC endeavors to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with us and the practices described in this Notice. - Cookies
We use cookies (small text files placed on your device) and web beacons to provide our websites and online services and to help collect information. Cookies allow us, among others, to store your preferences and settings, provide interest-based advertising, and analyze how our websites and online services are performing.
To learn more about cookies used on this site, please follow this link.
- How to contact us?
You can contact us with any questions you may have about the processing of your information or the use of cookies by us, or to exercise the above rights by email at privacy@livespeaking.com. - Version information – Changes and Updates
This policy was last updated on 15-June-2023.
We reserve the right to amend this Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy and Data Protection Notice at our website. We may e-mail periodic reminders of changes to and updates of this Notice, but you should check our website frequently to see the current Privacy and Data Protection Notice that is in effect.